HRSD
ServiceNow HR Service Delivery (HRSD) is a module on the ServiceNow platform that digitizes and streamlines HR services, offering a centralized, single platform for employees to access information and request HR support, improving employee experience and HR efficiency.
CSM
ServiceNow CSM (Customer Service Management) integrates with IT services (ITSM) to provide a comprehensive approach to managing customer interactions and improving overall service operations, enabling businesses to deliver better customer experiences.
ITOM
ServiceNow ITOM (Information Technology Operations Management) is a suite of practices and tools to manage and optimize IT infrastructure and services, encompassing activities like event handling, cloud management, orchestration, service mapping, and discovery, aiming to ensure IT services meet business needs and deliver value.
SPM
ServiceNow Strategic Portfolio Management (SPM), formerly known as IT Business Management, helps organizations align IT services with business strategies, optimize resource utilization, and manage IT projects and investments effectively, ultimately driving more customer value faster
ITAM
ServiceNow IT Asset Management (ITAM) is a solution that automates the end-to-end lifecycle of IT assets, integrating financial, contractual, and inventory functions to optimize asset utilization, reduce costs, and improve decision-making.
ITSM
ServiceNow is a platform that facilitates IT Service Management (ITSM) by providing tools and workflows to manage and deliver IT services, aiming to improve user satisfaction, boost IT flexibility, and streamline operations
IRM
ServiceNow IRM (Integrated Risk Management) is a platform that helps organizations manage risk, compliance, policy, and audit processes in a unified way, enabling real-time visibility into risk exposure and streamlining workflows for better decision-making and compliance.
SecOps
ServiceNow SecOps, built on the ServiceNow platform, helps organizations enhance their security posture by streamlining and automating incident and vulnerability management, integrating security responses with IT operations, and enabling efficient threat detection, prioritization, and remediation.
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